Lakota is the leading natural pain reliever in Canada, providing an alternative to drugs, particularly for back pain, joint pain and muscle pain.
Lakota’s online store is based on Shopify, their customer database on Zoho CRM and accounting is in QuickBooks Online.
How it works: When a customer places an order on their Shopify store, the invoice and customer are created in QuickBooks Online and Zoho CRM.
Manual data entry, mistakes and headaches
Business manager, Reinhardt Haukenfrers, explains what life was like before OneSaas: “we had to make manual entries in our accounting system of all of our web sales.”
“We also had to record the sales in our customer database so we’d have all their purchases available if they called with any questions.”
“As a result of manual entry, we had lots of mistakes from human errors - causing a lot of frustration.”
20+ hours per month saved and no more frustration
Now with OneSaas getting Lakota’s business apps working happily together, things are completely different.
“OneSaas automatically enters every web sale into our QuickBooks accounting system without any interaction from our staff” says Reinhardt Haukenfrers.
“We can open up QuickBooks and the invoices are all there. Similarly, in our customer database, every sale is recorded automatically.”
"With all this taken care of, it allows us to spend more time with customers - which is the most important thing for us."
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